West Building: 4th floor in the Security office.

West Building: 2nd floor outside of the West garage crosswalk entrance.

East Building: 1st floor outside of the double elevators.

Who is involved: All Security Officers are First-aid, CPR, and AED certified.

What to do: Clear space around individual, do not attempt to move an injured person; open doors and make a pathway for responders; flag down and help First Responders arriving on scene.

Where to go: Hospitality Team Members should know the locations of all nearby AEDs.

When to execute: Notify Security immediately; If 911 is called, alert Security and Serve Pastor.

How to help: When first responders arrive on the scene, they assume control of the situation. Prevent on-looking from bystanders, avoid discussing the situation with others; kindly ask people not to record the scene with their phones.

Who is involved: Gather the closest group of people and lead them outdoors. Move people away from the sound of shots.

What to do: Follow the mantra “Run. Hide. Fight.” If possible, run away from the situation. Do not stay in place and play dead. If running is not possible, hide behind cover, preferably in a locked room and remain quiet. If pressed into a situation where neither are possible, find a nearby object to use as a weapon and fight the assailant.

Where to go: Immediately make your way to the closest exit. If there is not an exit to the exterior nearby, find cover, hide, and shelter in place.

When to execute: If you suspect an active shooter situation, make the decision to act immediately. Do not wait for others to confirm.

How to help: When First Responders arrive on scene, they assume control of situation. If hiding with a group of people in cover, have them remain as quiet as possible; do not exit any room or open the door in order to attempt to retrieve others.

Who is involved:When alerted to a bomb threat or suspicious object, immediately relay a message to Security. Do NOT use radios for this communication. Nearby Hospitality Team Members will calmly and discreetly guide people away from threatened area.

What to do: Stay away from suspicious object or threatened area.

Where to go: Leave doors open along your exit path for clearance.

When to execute: “If you see something, say something.” If you notice a suspicious object or hear threats about a bomb in a particular area, immediately relay a message to Security.

How to help: Do not attempt to touch, move, or interact with the suspicious object; avoid causing a panic.

Who is involved: All Hospitality Team Members should keep governmental urgent weather alerts active on their phones.

What to do: Prevent people from going outside until the all-clear is given; begin moving people to safe spaces.

Where to go: Usher people to indoor areas away from windows or other center-of-building spaces.

When to execute: Once notified by Security or the Serve Pastor.

How to help: Listen to instruction from staff through radios; relay this information as quickly as possible to other Hospitality Team Members; calmly inform volunteer leaders and begin guiding people to safe spaces.

Who is involved: Hospitality Team Members will act as leaders of groups of people, moving them to safety and/or nearest exits.

What to do: Notify Security if you witness or smell smoke. If you witness flames, pull fire alarm.

Where to go: Usher people to nearest safe exits; Hospitality Team Members will be sent to opposite building to keep people from crossing; Hospitality Team Members should know the locations of all nearby fire extinguishers.

When to execute: Call 911 if you visually confirm a fire.

How to help: When First Responders arrive on scene, they assume control of situation; For significant fires, an announcement will be made from the platform about procedures to follow; calmly listen to, pass along, and assist people in following these directions.

• West Garage crosswalk (1)
• West 2nd floor lobby (2)
• West 1st floor closet (near street level doors) (2)
• Auditorium 2nd floor usher room (1)
• Auditorium 1st floor usher room (1)
• East 1st floor stairwell near pastors’ offices (1)
• East 2nd floor near crosswalk (1)
• East 3rd floor outside of double elevators (1)
• East 4th floor outside of double elevators (1)